Customer Service

Shipping & Delivery

All orders are delivered free by Caseys dedicated delivery teams. If goods are in stock delivery is typically made within one to two weeks from receipt of an order. This can often be quicker and is dependant on delivery volumes.  A member of our sales staff will be in touch within 24 hours of receipt of your order to provide you with an estimated delivery date where possible. 

If you require all your furniture to be delivered to you in one drop rather than accepting partial delivery of items that come in early, then please notify a sales person or customer service representative of this and we will be happy to oblige.

There is a €30 standard delivery charge on all Clearance models.

If due to circumstances outside your control you are unable to accept delivery when your goods arrive in to us we are happy to store your goods Free of Charge in our warehouse for a maximum period of 4 weeks, providing the goods have been paid for in full within 7 days of notification of availability. If after this period you are still unable to accept delivery then a further 4 week storage facility will be available, however, a storage fee of €50 per week will apply. We are unable to extend storage facilities beyond this period.

Should you wish to change the delivery address of your order prior to delivery please contact our Despatch Department on 021 4910590 or email deliveries@caseys.ie with your amended details. There is no charge for this service. Whilst every reasonable effort will be made, delivery times quoted on your order are approximate and cannot be guaranteed. Our Despatch Department will contact you when your goods arrive into our warehouse and they will arrange a delivery appointment with you.

Our policy is to give you an AM or PM time slot, however, as you can appreciate due to circumstances outside our control such as traffic congestion and bad weather we may not always be able to meet this time slot. If your delivery is to be delayed for any reason a member of our Despatch Team will phone you to explain the problem and they will confirm a new time slot with you. Please ensure that at the time of delivery you have provided sufficient contact telephone numbers for us to be able to reach you at all times during that particular day.

Further information can be found on delivery her 

Privacy & Security

Caseys Furniture will never share your details with any third party ever without your express permission. Caseys may from time to time contact you with promotional material if you opted to receive this, you can opt out of this at any time.

Returns & Replacements

Can I cancel or amend an order before delivery?

If you have placed an order for goods that are in stock or due in stock soon, you may withdraw from or make alterations to the order prior to it being delivered. 

Special Orders

Made to order goods and goods specially ordered for you must be cancelled within 3 days of placing an order as after this 3 day period these items may have commenced production with the manufacturer or have been ordered. These items are clearly marked special order on the product page.

Special order goods cannot be returned.

Alterations to carpet or curtain orders cannot be accepted as these items are cut and measured to size upon receipt of the order. 

How do I return a delivered order that has been delivered?

If you are not 100% happy with your purchase(s) upon receipt, please contact Caseys within 14 days to arrange. All returned goods should be in an unused condition and in their original packaging. Please note a restocking charge of 25% of the value of the returned item(s) will be applied to cover any costs incurred by Caseys. Special order goods cannot be returned.  Please note that mattresses, divans, pillows, and duvets cannot be returned for hygiene reasons.

How do I return a rug or another small item?

Rugs and small items can be returned within 14 days of receipt. hese items should be returned in their original packaging where possible. They should be returned directly to our Cork store: Caseys Furniture, 65 Oliver Plunkett Street, Cork. Please ensure that the return package is clearly marked with your name and web order no. to ensure that your return and refund can be processed swiftly. Some of our rugs are special orders; this is clearly indicated on our website. These rugs cannot be returned.

For any queries about the Caseys returns policy please contact us at webenquiries@caseys.ie

What do I do if I received a faulty item or there are any other issues with my order?

If you think an item you received may be faulty, please email us immediately at customerservice@caseys.ie with details of the fault. Our dedicated customer service team will contact you promptly to discuss a resolution to your issue. For any other issues with an order please contact webenquiries@caseys.ie. Alternative dispute resolution is available at EU Online Dispute Resolution, an online platform created by the European Commission that facilitates consumers and traders within the EU in resolving disputes.  

Ordering

When ordering you have the choice of ordering from our Cork or Limerick shop, you may also do it over the phone or online.

Payments

When your goods arrive into our warehouse a member of our Despatch Team will contact you directly to finalise your payment and to confirm your delivery date. All orders must be paid for in full prior to delivery. Payment can be made as follows:

Online Orders

Online orders can be paid for using a VISA or Mastercard credit or debit card or using the Paypal online payments service. To find out more about Paypal click here

 Cash

At the cash desk in either Cork or Limerick Store.

Cheque
By post to Caseys Furniture, Accounts Office, 65 Oliver Plunkett Street,  Cork or at the cash desk in either store. Please allow five working days for cheque to clear.

Credit Card/Laser 
At the cash desk in either store.

Bank Transfer 
AIB, 66 South Mall, Cork.
Account Name: John Casey Limited.

Account Number: 77323182

Sort Code: 93-41-78

IBAN: IE18 AIBK 9341 7877 3231 82
BIC: AIBKIE2D

Please make sure to quote your confirmation of order number as the narrative with your bank payment.

All orders must be paid for in full prior to delivery.