Nationwide Delivery On Every Order*
- All orders delivered by Caseys' in-house delivery team.**
- All goods are wrapped in blankets for transportation to ensure they arrive at their destination in pristine condition
- All furniture is Assembled Free of Charge and placed in your chosen room, all packaging is removed and disposed of
- Free Removal of your old bed or mattress with every purchase of a new bed or mattress
Delivery Schedule & Times
|Cork City (As far as Blarney, Carrigtwohill, Kinsale, Ovens)||Mon, Tue, Wed, Thu, Fri||1 - 2 Days|
|Cork East||Wed||1 Week|
|Cork North||Fri||1 Week|
|Cork West||Tue||1 Week|
|Limerick City (As far as Cratloe, Castleconnell, Croom, Kildimo)||Mon, Tue, Wed, Thu, Fri||1 - 2 Days|
|Limerick East||Fri||1 Week|
|Limerick West||Mon||1 Week|
|Dublin North||Mon||1 - 2 Weeks|
|Dublin South||Tue||1 - 2 Weeks|
|Carlow||Wed||1 - 2 Weeks|
|Galway||Thu||1 - 2 Weeks|
|Kildare||Tue||1 - 2 Weeks|
|Kilkenny||Wed||1 - 2 Weeks|
|Laois||Tue||1 - 2 Weeks|
|Leitrim||Thu||1 - 2 Weeks|
|Longford||Wed||1 - 2 Weeks|
|Mayo||Thu||1 - 2 Weeks|
|Meath||Mon||1 - 2 Weeks|
|Offaly||Wed||1 - 2 Weeks|
|Roscommon||Wed||1 - 2 Weeks|
|Sligo||Thu||1 - 2 Weeks|
|Westmeath||Wed||1 - 2 Weeks|
|Wexford||Wed||1 - 2 Weeks|
|Wicklow||Tue||1 - 2 Weeks|
|Other Areas||Please Contact Us|
Please note delivery times are estimates only, there may occassionally be delays due to unforseen circumstances. Rugs & Small Accessories are usually sent by courier, delivery for in stock rugs is typically 2-3 working days.
Frequently Asked Questions
How long will it take for my order to arrive?
Estimated stock availabity dates can be found on in the description for each item on our website. If goods are in stock delivery is typically made within one to two weeks from receipt of an order. This can often be quicker and is dependant on delivery volumes. A member of our sales staff will be in touch within 24 hours of receipt of your order to provide you with an estimated delivery date where possible.
Will the goods be put into the room of my choice and what happens to the empty boxes and wrapping?
We will ensure that all packaging plastic and cardboard is removed from your house unless you specifically request that the goods are left unpacked, however, any issues with your goods must be notified to our Customer Service Department within 3 working days of delivery and you are advised to examine your goods within that timescale. We will do everything possible to quickly resolve any issues that arise.
Under current Health & Safety legislation our delivery staff are required to wear proper boots with steel toe caps and accordingly delivery is to your front door or the entrance to your property. If you require your furniture to be placed in a specific room we are happy to do this, however, we cannot accept any liability for any occurrence that might take place thereon.
Will you deliver all my goods together?
If you require all your furniture to be delivered to you in one drop rather than accepting partial delivery of items that come in early, then please notify a sales person or customer service representative of this and we will be happy to oblige.
What happens if I am unable to accept delivery?
If due to circumstances outside your control you are unable to accept delivery when your goods arrive in to us we are happy to store your goods Free of Charge in our warehouse for a maximum period of 4 weeks, providing the goods have been paid for in full within 7 days of notification of availability. If after this period you are still unable to accept delivery then a further 4 week storage facility will be available, however, a storage fee of €50 per week will apply. We are unable to extend storage facilities beyond this period.
When do I get a definite delivery date and how can I pay the balance due on my order?
When your goods arrive into our warehouse a member of our Dispatch Team will contact you directly to finalise your payment and to confirm your delivery date.
How can I change a delivery address or time?
Should you wish to change the delivery address of your order prior to delivery please contact our Despatch Department on 021 4910590 or email firstname.lastname@example.org with your amended details. There is no charge for this service. Whilst every reasonable effort will be made, delivery times quoted on your order are approximate and cannot be guaranteed. Our Despatch Department will contact you when your goods arrive into our warehouse and they will arrange a delivery appointment with you.
Our policy is to give you an AM or PM time slot, however, as you can appreciate due to circumstances outside our control such as traffic congestion and bad weather we may not always be able to meet this time slot. If your delivery is to be delayed for any reason a member of our Despatch Team will phone you to explain the problem and they will confirm a new time slot with you. Please ensure that at the time of delivery you have provided sufficient contact telephone numbers for us to be able to reach you at all times during that particular day.
Delivery Outside Ireland
If you require delivery outside of Ireland we would be happy to give you a quotation. Please call +353214270393
If you have any additional questions please contact us and we will be happy to help.
* Delivery Charge on Clearance Furniture
Please note there is a €30 delivery charge applied to all orders containing clearance items.
**Small Accessories and Rugs may be delivered by our trusted couriers
Can I cancel or amend an order before delivery?
If you have placed an order for goods that are in stock, you may withdraw from or make alterations to the order prior to it being delivered. Made to order goods and goods specially ordered for you must be cancelled within 3 days of placing an order as after this 3 day period these items may have commenced production with the manufacturer or have been ordered.
Alterations to carpet or curtain orders cannot be accepted as these items are cut and measured to size upon receipt of the order.
How do I return a delivered order that has been delivered?
If you are not 100% happy with your online purchase(s) upon receipt, please contact Caseys within 14 days to arrange. All returned goods should be in an unused condition and in their original packaging. Please note a restocking charge of 25% of the value of the returned item(s) will be applied to cover any costs incurred by Caseys including collection, inspection and repackaging of goods. Made to order goods and goods specially ordered for you cannot be returned. Please note that mattresses, divans, pillows, and duvets cannot be returned for hygiene reasons.
How do I return a rug or another small item?
Online Rug and small items can be returned within 14 days of receipt. These items should be returned in their original packaging where possible. They should be returned directly to our Cork store: Caseys Furniture, 65 Oliver Plunkett Street, Cork. Please ensure that the return package is clearly marked with your name and web order no. to ensure that your return and refund can be processed swiftly. Some of our rugs are made to order or special orders; this is clearly indicated on our website. These rugs cannot be returned.
For any queries about the Caseys returns policy please contact us at email@example.com
What do I do if I received a faulty item or there are any other issues with my order?
If you think an item you received may be faulty, please email us immediately at firstname.lastname@example.org with details of the fault. Our dedicated customer service team will contact you promptly to discuss a resolution to your issue. For any other issues with an order please contact email@example.com. Alternative dispute resolution is available at EU Online Dispute Resolution, an online platform created by the European Commission that facilitates consumers and traders within the EU in resolving disputes.