
Caring for Your Carpets & Rugs
A quality carpet or rug brings warmth, comfort, and timeless style to your home. Regular cleaning and proper maintenance prevent loose dirt and dust from acting abrasively on the fibres, helping preserve the pile's original beauty and longevity.
Note: This advice is offered as a guide to assist in caring for your floor covering. Always follow specific treatment or warranty guidelines provided for your specific carpet material.

Understanding Carpet Characteristics
Every carpet type has unique natural traits, from initial yarn shedding and stray tufts to subtle shading and flattening caused by light and daily foot traffic.
Understanding how different pile constructions react to vacuuming, furniture weight, and sunlight ensures your floor coverings wear evenly and stay looking fresh.
Understanding Different Types of Carpets & Rugs
- Loop Pile Carpets – Features looped fibres that should be vacuumed using a cylinder suction head only. Beater bars and brush heads must be avoided as they lift and catch the fibres, giving a bobbled or felted appearance.
- Cut Pile Carpets – Consists of cut fibre ends that are best maintained using an upright vacuum cleaner with a beater bar and brush attachment to lift dust effectively.
- Natural Wool & Spun Yarn – Pure new wool and spun yarns shed excess short fibres when first installed. This is completely normal, expected, and does not affect carpet durability.
- Shading, Flattening & Pile Reversal – Regular foot traffic naturally flattens carpet pile in main walkways. Pile direction shifts (or "watermarking") reflect light at different angles, creating permanent natural shading effects.
- Sample & Batch Matching – Swatch samples serve as a guide and may not perfectly match current stock due to production batch variations. Laying carpet with the pile travelling in different directions can also cause color variance.
