Can I cancel or amend an order before delivery?
If you have placed an order for goods that are in stock or due in stock soon, you may withdraw from or make alterations to the order prior to it being delivered.
Made to order goods and goods specially ordered for you must be cancelled within 3 days of placing an order as after this 3 day period these items may have commenced production with the manufacturer or have been ordered. These items are clearly marked special order on the product page.
Special order goods cannot be returned.
Alterations to carpet or curtain orders cannot be accepted as these items are cut and measured to size upon receipt of the order.
How do I return a delivered order that has been delivered?
If you are not 100% happy with your online purchase(s) upon receipt, please contact Caseys within 14 days to arrange. All returned goods should be in an unused condition and in their original packaging. Please note a restocking charge of 25% of the value of the returned item(s) will be applied to cover any costs incurred by Caseys including collection, inspection and repackaging of goods. Special order goods cannot be returned. Please note that mattresses, divans, pillows, and duvets cannot be returned for hygiene reasons.
How do I return a rug or another small item?
After purchasing online Rugs and small items can be returned within 14 days of receipt. These items should be returned in their original packaging where possible. They should be returned directly to our Cork store: Caseys Furniture, 65 Oliver Plunkett Street, Cork. Please ensure that the return package is clearly marked with your name and web order no. to ensure that your return and refund can be processed swiftly. Some of our rugs are special orders; this is clearly indicated on our website. These rugs cannot be returned.
For any queries about the Caseys returns policy please contact us at [email protected]
What do I do if I received a faulty item or there are any other issues with my order?
If you think an item you received may be faulty, please email us immediately at [email protected] with details of the fault. Our dedicated customer service team will contact you promptly to discuss a resolution to your issue. For any other issues with an order please contact [email protected] Alternative dispute resolution is available at EU Online Dispute Resolution, an online platform created by the European Commission that facilitates consumers and traders within the EU in resolving disputes.