We are now happy to offer a contactless deliver service to the customer's doorstep. A strict contactless delivery procedure has been implemented from the order fulfilment stage to the delivery to your door. Therefore the assemble of new furniture and disposal of old furniture and packaging is not currently available.
Due to the nature of our products, it is inevitable that the delivery of some existing orders will, unfortunately, be delayed and we ask for your understanding at this time.
Caseys is proud to offer a nationwide delivery service that employs fully equipped vehicles and a specially trained and uniformed team. The old-fashioned methods of blanket wrapping and goods tying work in harmony with sophisticated scheduling software to ensure a professional and efficient delivery service to your door. Tradition meets technology for a service typical of Caseys: rooted in the values and experiences of the past, ready for the demands and challenges of the future.
How long will it take for my order to arrive?
Estimated stock availability dates can be found on in the description for each item on our website. If goods are in stock delivery is typically made within one to two weeks from receipt of an order. This can often be quicker and is dependant on delivery volumes. A member of our sales staff will be in touch within 24 hours of receipt of your order to provide you with an estimated delivery date where possible.
What happens if I am unable to accept delivery?
If due to circumstances outside your control you are unable to accept delivery when your goods arrive in to us we are happy to store your goods Free of Charge in our warehouse for a maximum period of 4 weeks, providing the goods have been paid for in full within 7 days of notification of availability. If after this period you are still unable to accept delivery then a further 4 week storage facility will be available, however, a storage fee of €50 per week will apply. We are unable to extend storage facilities beyond this period.
Will the goods be put into the room of my choice and what happens to the empty boxes and wrapping?
We will ensure that all packaging plastic and cardboard is removed from your house unless you specifically request that the goods are left unpacked, however, any issues with your goods must be notified to our Customer Service Department within 3 working days of delivery and you are advised to examine your goods within that timescale. We will do everything possible to quickly resolve any issues that arise.
Under current Health & Safety legislation our delivery staff are required to wear proper boots with steel toe caps and accordingly delivery is to your front door or the entrance to your property. If you require your furniture to be placed in a specific room we are happy to do this, however, we cannot accept any liability for any occurrence that might take place thereon.
Will you deliver all my goods together?
If you require all your furniture to be delivered to you in one drop rather than accepting partial delivery of items that come in early, then please notify a sales person or customer service representative of this and we will be happy to oblige.
Click & Collect
How To Use Click And Collect
1. Place your order online
As part of the checkout process, you will be offered various delivery options. Choose the Click & Collect option for the location you would like to collect from.
2. We will let you know when your order is ready for collection
Please do not go straight to the collection depot until we send you an email to do so. You will receive an email from us when your order is ready for collection. This email will include your order invoice & details of where and when to collect your order.
3. What to bring when collecting your order?
Please make sure you bring your order invoice (proof of purchase).
Sitecast Industrial Estate,
Pouladuff Road, Cork. T12 DY84
Raheen, Limerick. V94 C9V4
061 307 070
What do I do if I received a faulty item or there are any other issues with my order?
If you think an item you received may be faulty, please email us immediately at [email protected] with details of the fault. Our dedicated customer service team will contact you promptly to discuss a resolution to your issue. For any other issues with an order please contact [email protected] Alternative dispute resolution is available at EU Online Dispute Resolution, an online platform created by the European Commission that facilitates consumers and traders within the EU in resolving disputes.
When do I get a definite delivery date and how can I pay the balance due on my order?
When your goods arrive into our warehouse a member of our Dispatch Team will contact you directly to finalise your payment and to confirm your delivery date.
How can I change a delivery address or time?
Should you wish to change the delivery address of your order prior to delivery please contact our Despatch Department on 021 4910590 or email [email protected] with your amended details. There is no charge for this service. Whilst every reasonable effort will be made, delivery times quoted on your order are approximate and cannot be guaranteed. Our Despatch Department will contact you when your goods arrive into our warehouse and they will arrange a delivery appointment with you.
Our policy is to give you an AM or PM time slot, however, as you can appreciate due to circumstances outside our control such as traffic congestion and bad weather we may not always be able to meet this time slot. If your delivery is to be delayed for any reason a member of our Despatch Team will phone you to explain the problem and they will confirm a new time slot with you. Please ensure that at the time of delivery you have provided sufficient contact telephone numbers for us to be able to reach you at all times during that particular day.
*Small Accessories and Rugs may be delivered by our trusted couriers .
Delivery Outside Ireland
If you require delivery outside of Ireland we would be happy to give you a quotation. Please call +353214270393
If you have any additional questions please contact us and we will be happy to help.
Can I cancel or amend an order before delivery?
If you have placed an order for goods that are in stock, you may withdraw from or make alterations to the order prior to it being delivered. Made to order goods and goods specially ordered for you must be cancelled within 3 days of placing an order as after this 3 day period these items may have commenced production with the manufacturer or have been ordered.
Alterations to carpet or curtain orders cannot be accepted as these items are cut and measured to size upon receipt of the order.
How do I return a delivered order that has been delivered?
If you are not 100% happy with your purchase(s) upon receipt, please contact Caseys within 14 days to arrange. All returned goods should be in an unused condition and in their original packaging. Please note a restocking charge of 25% of the value of the returned item(s) will be applied to cover any costs incurred by Caseys. Made to order goods and goods specially ordered for you cannot be returned. Please note that mattresses, divans, pillows, and duvets cannot be returned for hygiene reasons.
How do I return a rug or another small item?
Rugs and small items can be returned within 14 days of receipt. These items should be returned in their original packaging where possible. They should be returned directly to our Cork store: Caseys Furniture, 65 Oliver Plunkett Street, Cork. Please ensure that the return package is clearly marked with your name and web order no. to ensure that your return and refund can be processed swiftly. Some of our rugs are made to order or special orders; this is clearly indicated on our website. These rugs cannot be returned.
For any queries about the Caseys returns policy please contact us at [email protected]
|Cork City (As far as Blarney, Carrigtwohill, Kinsale, Ovens)||Mon, Tue, Wed, Thu, Fri||1 - 2 Days|
|Cork East||Wed||1 Week|
|Cork North||Fri||1 Week|
|Cork West||Tue||1 Week|
|Limerick City (As far as Cratloe, Castleconnell, Croom, Kildimo)||Mon, Tue, Wed, Thu, Fri||1 - 2 Days|
|Limerick East||Fri||1 Week|
|Limerick West||Mon||1 Week|
|Dublin North||Mon||1 - 2 Weeks|
|Dublin South||Tue||1 - 2 Weeks|
|Carlow||Wed||1 - 2 Weeks|
|Galway||Thu||1 - 2 Weeks|
|Kildare||Tue||1 - 2 Weeks|
|Kilkenny||Wed||1 - 2 Weeks|
|Laois||Tue||1 - 2 Weeks|
|Leitrim||Thu||1 - 2 Weeks|
|Longford||Wed||1 - 2 Weeks|
|Mayo||Thu||1 - 2 Weeks|
|Meath||Mon||1 - 2 Weeks|
|Offaly||Wed||1 - 2 Weeks|
|Roscommon||Wed||1 - 2 Weeks|
|Sligo||Thu||1 - 2 Weeks|
|Westmeath||Wed||1 - 2 Weeks|
|Wexford||Wed||1 - 2 Weeks|
|Wicklow||Tue||1 - 2 Weeks|
|Other Areas||Please Contact Us|
Please note delivery times are estimates only, there may occasionally be delays due to unforeseen circumstances. Rugs are usually sent by courier, delivery for in stock rugs is typically 2-3 working days.