Caseys is proud to offer a nationwide delivery service that employs fully equipped vehicles and a specially trained and uniformed team. The old-fashioned methods of blanket wrapping and goods tying work in harmony with sophisticated scheduling software to ensure a professional and efficient delivery service to your door. Tradition meets technology for a service typical of Caseys: rooted in the values and experiences of the past, ready for the demands and challenges of the future.

How long will it take for my order to arrive? 

• No one is home to accept the scheduled delivery, or 

• If you cancel your delivery within 48 hours of your scheduled delivery a redelivery fee of €59.00 will apply.

Estimated stock availability dates can be found in the description for each item on our website. If goods are in stock, delivery is typically made within one to two weeks from receipt of an order. This can often be quicker and is dependent on delivery volumes. A member of our sales staff will be in touch within 24 hours of receipt of your order to provide you with an estimated delivery date where possible.

What happens if I am unable to accept delivery?

If due to circumstances outside your control you are unable to accept delivery when your goods arrive to us, we are happy to store your goods free of charge in our warehouse for a maximum period of 4 weeks, providing the goods have been paid for in full within 7 days of notification of availability. 

If after this period you are still unable to accept delivery, then a further 4-week storage facility will be available, however, a storage fee of €50 per week will apply. We are unable to extend storage facilities beyond this period. 

To ensure a seamless experience, kindly make sure someone is available to receive your order on the agreed date. A re-delivery fee will apply if: 

• No one is home to accept the scheduled delivery, or
• If you cancel your delivery within 48 hours of your scheduled delivery a redelivery fee of €59.00 will apply.
  
  

Will the goods be put into the room of my choice, and what happens to the empty boxes and wrapping?

At Caseys, we understand that your home and everything within it is part of your favourite place. To ensure your delivery experience is as smooth and respectful as possible, we kindly ask that you prepare the pathway for your new furniture by removing any artwork, photographs, lamps, or hanging light fittings in the areas our team will pass through. We also recommend rolling up rugs and protecting your floors or carpets, particularly on typical Irish stormy days. As these items are treasured and often delicate, their safe removal is your responsibility. In line with Health & Safety requirements, our delivery team must wear protective footwear, including steel toe cap boot and therefore cannot enter a home without shoes.

Provided your chosen furniture can be brought through your home’s access points, our delivery team will be delighted to place it in the room of your choice. If, for any reason, the item cannot be placed in your intended space, we will position it in an alternative room so you may adjust it at your convenience. 

If your furniture is unpacked during delivery, please take a moment to review it with our team your driver will report any issues on your behalf. If any issue arises with your chosen product, please rest assured that we will work swiftly and diligently to resolve it. 

 Unless you request otherwise, all packaging materials including plastic, cardboard, and protective wrapping will be removed and responsibly recycled, leaving your home beautifully clear. 

If any issue arises with your chosen product, please rest assured that we will work swiftly and diligently to resolve it. Please see below our tops tips for a seamless delivery.

Will you deliver all my goods together?

If you require all your furniture to be delivered to you in one drop rather than accepting partial delivery of items that come in early, then please notify a sales person or customer service representative of this and we will be happy to oblige.

Your Delivery Experience: Designed for Perfection

At Caseys Furniture, every detail matters. To ensure your beautiful new piece arrives seamlessly, we have curated these essential guidelines. They reflect our commitment to care, craftsmanship, and your peace of mind.

Top Tips for a Flawless Delivery

1. Measure with Confidence

• Take precise measurements of your room and all access points—doors, hallways, staircases, landings, and gates—before placing your order.

• Compare these with the furniture dimensions provided online or in-store to ensure the chosen piece of furniture can easily fit through your home into the location you have chosen. If access proves difficult, forcing the item could risk damage to your home or the furniture. In such cases, our delivery team will place your piece in an alternative area of your choice always with the utmost respect for your home.
  
  

2. Create a Clear Path

• Remove artwork, ornaments, and fragile items along the route to protect your treasured pieces. These are your treasures and you should ensure they are packed away from the delivery route. It is vital that you ensure your cherished possessions are protected.

• Ensure floors are clutter-free for safe handling.

• For added care, cover wooden floors and light-coloured carpets, and roll away rugs. Our delivery specialists wear safety footwear for your protection and theirs.
  
  

3. Plan for Elegance in Tight Spaces

• Consider removing door handles or radiator covers if space is limited.

• Explore alternative entry points, such as windows, for a graceful solution.
  
  

4. Discover Flexible Options

• Ask your consultant about designs that:

• Feature split bases

• Are modular

• Include detachable legs or tops, these thoughtful details can make delivery effortless.
  
  

5. Share Your Concerns Early

• If you are unsure about access, let us know at the point of sale. So, you can consider more suitable pieces. Nobody knows your home like you do and only you can choose the most suitable pieces for your home.

•  Please note: Made-to-order pieces are crafted exclusively for you and cannot be cancelled, so confirming access is essential.
  
  

6. Don’t Wait Until the Last Minute

• Prepare the route in advance so our team can focus on delivering your piece with care.
  
  

7. Don’t Overlook Elegant Solutions

• If access is tight, consider your access options. Can you take out a window, remove a radiator etc. Consider this ahead of time, walk your home and decide on your route ahead of time for a stress-free experience. Your responsibility is to ensure your chosen piece fits through all access points and into your desired space.

What do I do if I receive a faulty item or there are any other issues with my order? 

If you think an item you received may be faulty, please email us immediately at [email protected] with details of the fault. Our dedicated customer service team will contact you promptly to discuss a resolution to your issue. For any other issues with an order, please contact [email protected]. Alternative dispute resolution is available at EU Online Dispute Resolution, an online platform created by the European Commission that facilitates consumers and traders within the EU in resolving disputes.

When do I get a definite delivery date, and how can I pay the balance due on my order?

When your goods arrive at our warehouse, either a member of our Dispatch Team or your salesperson will contact you directly to finalise your payment and to confirm a delivery date with you.

How can I change a delivery address or time?

Should you wish to change the delivery address of your order prior to delivery, please contact our Dispatch Department on 021 4910590 or email [email protected] with your amended details. There is no charge for this service. Whilst every reasonable effort will be made, delivery times quoted on your order are approximate and cannot be guaranteed. Our Dispatch Department will contact you when your goods arrive in our warehouse, and they will arrange a delivery appointment with you.

Our policy is to give you an AM or PM time slot, however, as you can appreciate, due to circumstances outside our control, such as traffic congestion and bad weather, we may not always be able to meet this time slot. If your delivery is to be delayed for any reason, a member of our Dispatch Team will phone you to explain the problem, and they will confirm a new time slot with you. Please ensure that at the time of delivery you have provided sufficient contact telephone numbers for us to be able to reach you at all times during that particular day.

*Small Accessories and Rugs may be delivered by our trusted couriers.

Delivery Outside Ireland 

If you require delivery outside of Ireland, we would be happy to give you a quotation. Please call +353214270393
If you have any additional questions, please contact us, and we will be happy to help.  
[email protected] 

Can I cancel or amend an order before delivery?

If you have placed an order for goods that are in stock, you may withdraw from or make alterations to the order prior to it being delivered. Made-to-order goods and goods specially ordered for you must be cancelled within 3 days of placing an order, as after this 3-day period, these items may have commenced production with the manufacturer or have been ordered.

Alterations to carpet orders cannot be accepted, as these items are cut and measured to size upon receipt of the order.

How do I return a delivered order that has been delivered?

If you are not 100% happy with your purchase(s) upon receipt, please contact Caseys within 14 days to arrange. All returned goods should be in an unused condition and in their original packaging. Alternatively, we can arrange for your item to be collected by our team from your home. Please note a collection fee of €100 plus a €59 delivery charge will apply. Made-to-order goods and goods specially ordered for you cannot be returned. Please note that mattresses, divans, pillows, and duvets cannot be returned for hygiene reasons.

How do I return a rug or another small item?

Rugs and small items can be returned within 14 days of receipt. These items should be returned in their original packaging where possible. They should be returned directly to our Cork store: Caseys Furniture, 65 Oliver Plunkett Street, Cork. Please ensure that the return package is clearly marked with your name and web order no. to ensure that your return and refund can be processed swiftly. Some of our rugs are made to order or special orders; this is clearly indicated on our website. These rugs cannot be returned.

For any queries about the Caseys returns policy, please contact us at [email protected]