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Customer Service



All orders are delivered by Caseys dedicated delivery teams. If goods are in stock delivery is typically made within one to two weeks from receipt of an order. This can often be quicker and is dependant on delivery volumes. A member of our sales staff will be in touch within 24 hours of receipt of your order to provide you with an estimated delivery date where possible.

If you require all your furniture to be delivered to you in one drop rather than accepting partial delivery of items that come in early, then please notify a sales person or customer service representative of this and we will be happy to oblige.

There is a €49 standard delivery charge on all Clearance models. 

If due to circumstances outside your control you are unable to accept delivery when your goods arrive in to us we are happy to store your goods Free of Charge in our warehouse for a maximum period of 4 weeks, providing the goods have been paid for in full within 7 days of notification of availability. If after this period you are still unable to accept delivery then a further 4 week storage facility will be available, however, a storage fee of €50 per week will apply. We are unable to extend storage facilities beyond this period.

Should you wish to change the delivery address of your order prior to delivery please contact our Despatch Department on 021 4910590 or email [email protected] with your amended details. There is no charge for this service. Whilst every reasonable effort will be made, delivery times quoted on your order are approximate and cannot be guaranteed. Our Despatch Department will contact you when your goods arrive into our warehouse and they will arrange a delivery appointment with you.

Our policy is to give you an AM or PM time slot, however, as you can appreciate due to circumstances outside our control such as traffic congestion and bad weather we may not always be able to meet this time slot. If your delivery is to be delayed for any reason a member of our Despatch Team will phone you to explain the problem and they will confirm a new time slot with you. Please ensure that at the time of delivery you have provided sufficient contact telephone numbers for us to be able to reach you at all times during that particular day.

Caseys Furniture will never share your details with any third party ever without your express permission. Caseys may from time to time contact you with promotional material if you opted to receive this, you can opt out of this at any time.

Click Here to view our Privacy Policy

Special Orders

Made to order goods and goods specially ordered for you must be cancelled within 3 days of placing an order as after this 3 day period these items may have commenced production with the manufacturer or have been ordered. These items are clearly marked special order on the product page.

Special order goods cannot be returned.

Alterations to carpet or curtain orders cannot be accepted as these items are cut and measured to size upon receipt of the order.

How do I return a Furniture online order that has been delivered? 

If you are not 100% happy with your online purchase(s) upon receipt, please contact Caseys within 14 days to arrange a return.  

To return a product, it must be in its delivered form and original packaging, undamaged and not tampered with in any way.  Please ensure that you are completely satisfied with your purchase before assembly starts as if its assembled or part assembled , then unfortunately, this is deemed as acceptance of the products and they can therefore not be returned. 

It is your responsibility to return the item to one of the appropriate return locations, and must be returned within 14 days of notification of return. 

Alternatively we can arrange for your item to be collected by our team from your home. Please note a collection fee of €100 will apply. 

Special order goods cannot be returned, Special order items are clearly marked on our website. Please note that mattresses, divans, pillows, and duvets cannot be returned after they are unsealed for hygiene reasons. 

How do I return a rug or accessory item bought online?  

If you are not 100% happy with your online purchase(s) upon receipt, please contact Caseys within 14 days to arrange a return. These items should then be returned directly to our Cork store within 14 days of notification of return: Caseys Furniture, 65 Oliver Plunkett Street, Cork T12 N8W6. Please ensure that the return package is clearly marked with your name and web order no. to ensure that your return and refund can be processed swiftly.  

Goods must be returned to us in the same condition they were in at the time of delivery to you and in the original packaging or similar. Refunds will be issued within 30 days of receipt of goods and after we have inspected them for damage. We deserve the right to withhold all or part of your refund if items are returned damaged. 

Some of our rugs are special orders; this is clearly indicated on our website. These rugs cannot be returned.  

For any queries about the Caseys returns policy please contact us at [email protected] 

What do I do if I received a faulty item or there are any other issues with my order? 

If you think an item you received may be faulty, please email us immediately at [email protected] with details of the fault. Our dedicated customer service team will contact you promptly to discuss a resolution to your issue. For any other issues with an order please contact [email protected]. Alternative dispute resolution is available at EU Online Dispute Resolution, an online platform created by the European Commission that facilitates consumers and traders within the EU in resolving disputes.   

How do I organise a return?

You can call either store, email [email protected] or fill out the form here

When ordering you have the choice of ordering from our Cork or Limerick shop, you may also do it over the phone or online.

When your goods arrive into our warehouse a member of our Despatch Team will contact you directly to finalise your payment and to confirm your delivery date. All orders must be paid for in full prior to delivery. Payment can be made as follows: 

Online Orders

Online orders can be paid for using a VISA or Mastercard credit or debit card.

Cash

At the cash desk in either Cork or Limerick Store.

Cheque

By post to Caseys Furniture, Accounts Office, 65 Oliver Plunkett Street, Cork or at the cash desk in either store. Please allow five working days for cheque to clear.

Credit Card/Laser

At the cash desk in either store.

Bank Transfer

AIB, 66 South Mall, Cork.

Account Name: John Casey Limited.

Account Number: 77323182

Sort Code: 93-41-78

IBAN: IE18 AIBK 9341 7877 3231 82

BIC: AIBKIE2D

Please make sure to quote your confirmation of order number as the narrative with your bank payment. All orders must be paid for in full prior to delivery.

This page tells you the contractual terms and conditions on which you may enter the Competitions (the “Terms”).

Caseys Furniture is running the Competitions on Facebook and Instagram where Facebook Fans Followers have the opportunity to win a limited number of vouchers or other items. The number of winners may vary depending on the nature of the Competitions.

The Competitions are being run through the use of Caseys Furniture’s Facebook page or Instagram page. Please read these Terms carefully before entering the Competitions. By entering the Competitions, you are accepting the Terms and you are agreeing to abide by the Terms.

We recommend that, if you intend to enter the Competition, you print a copy of these Terms for your future reference.

1 Who we are

The promoter is John Casey Limited, (Caseys Furniture), with the head of its advertising and marketing department situated at 65 Oliver Plunkett Street, Cork.

2 How to enter the competition

To enter the Competition all entrants must:

a) Visit the Caseys Furniture Facebook page or Instagram page.

b) Successfully answer the question or complete the task on the Caseys Furniture’s post

c) Be 18 years of age or over.

Any personal data which Caseys Furniture collects from entrants or that entrants provide to Caseys Furniture will be processed by Caseys in accordance with the Privacy Notice. Please see the Privacy Notice for details of how your personal information will be used.

3 Restrictions on entry

Entry is open to all residents of the Republic of Ireland except:

a) Caseys Furniture’s employees and their immediate families (such as children, parents, spouses, siblings, aunts, uncles and grandparents);

b) Employees, officers or agents of any companies associated with the Competitions; and/or

c) The Competitions are only open to entrants aged 18 years of age.

4 Competition rules and procedures

Competition running times:

a) The running times of the Competitions may vary depending on the specific nature of the competition. A post will be put up on Facebook or Instagram to notify all entrants when the Competitions are closed. Entrants received after the Competitions have closed will not be valid and will not be honoured.

b) Winners of the Competition will be chosen and contacted by Caseys Furniture through the Caseys Furniture Facebook page or Instagram page.

Entrant(s) must be aged 18 years or over and Caseys Furniture reserves the right to request written proof of identity and age from all entrants. By entering the Competitions entrants are confirming to Caseys Furniture that they are 18 years of age or over.

Use of a false name or address will result in disqualification from the Competitions.

Entries made online using methods generated by a script, macro or the use of automated devices will be void.

Users can enter as many times as they like.

Caseys Furniture reserves the right to reject entries from entrants not entering into the spirit of the Competitions.

5 Prize details and choosing the winners

Winners will be sent the prize directly to them at the address supplied by them or on request (and at the discretion of Caseys Furniture) winners may avail of the prize at a time that is agreed with Caseys Furniture.

In order to be eligible to receive the prize, winners may be requested (at Caseys Furniture’s discretion) to provide written proof of age such as a copy of a valid Passport or driving licence.

Competition winners will be informed by the Caseys Furniture Facebook page or Instagram page if they have been successful.

The winners of the Competitions shall be selected by Caseys Furniture. Caseys Furniture’s decision is final.

6 Awarding the prize

Caseys Furniture reserves the right to offer the prize to a runner-up if:

a) The winner is not eligible; or

b) The winner cannot reasonably be contacted by Caseys Furniture.

Caseys Furniture will negotiate with the chosen winner in good faith but reserves the right to terminate negotiations without having to give any reasons for doing so or incurring any liability to the winner.

The prize is not transferable to another individual and no cash or other alternatives will be offered. Prizes not claimed within a specific time period (in this case four weeks from the date the Competition winners are announced) will be deemed to have been forfeited and Caseys Furniture may dispose of such prizes without any liability to the winner.

7 Key principles of the winner’s agreement

Winners of the Competitions consent to their image appearing in promotional media coverage (without additional compensation) resulting from publicity announcing the winner of the Competition, on the Caseys Furniture website and on social media channels, including:

a) https://www.instagram.com/caseysfurniture/ ;

b) https://www.facebook.com/caseysfurniture   

Caseys Furniture may require the right to use the winner’s image in additional marketing collateral and campaigns and the winners of the Competitions consent to the use by Caseys Furniture of his/her image in additional campaigns without additional compensation.

Caseys Furniture will not be required to give any profit share or any royalties from the sale of any Caseys Furniture products to the winner.

8 Our liability to you

If Caseys Furniture fails to comply with these Terms it will be only responsible for the loss or damage which you suffer which is a foreseeable as a result of its breach of these Terms or its negligence. However, Caseys Furniture will not be responsible for loss or damage which is not foreseeable, or which is outside of Caseys Furniture’s reasonable control. Where a prize is to be provided by a third party, Caseys Furniture accepts no responsibility for the supply or non-supply or delay in the supply of prizes including without limitation the failure of the winners to receive prizes. Competition winners are required to complete all applicable booking and/or other formalities with the specified details.

No responsibility or liability will be accepted by Caseys Furniture for entries that are not received or are lost in transmission for any reason or are in breach of the Terms. Proof of sending or transmission will not be accepted as proof of entry. Corrupted, damaged, unintelligible, inaudible or incomplete entries will be invalid. In the event of any dispute including but not limited to entries the decision of Caseys Furniture will be final. Caseys Furniture reserves the right to change the prize details without notice and all prizes are subject to availability.

Nothing in these Terms excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by Irish law.

9 Terms of use

Entrants must not use the Competitions:

a) to breach any applicable local, national or international law or regulation; in any way that is fraudulent, or has a fraudulent purpose or effect;

b) to upload material which is obscene, offensive, sexually explicit or promotes violence;

c) to upload material in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence;

d) to impersonate any person, or to misrepresent their identity or affiliation with any person (including discrediting, removing or falsifying author credits from any material uploaded);

e) to abuse, defame, harass or threaten others;

f) to knowingly attempt to upload or attach malicious programs or software that may compromise others’ operating systems; or

g) to knowingly upload or post information that is in breach of intellectual property laws.

Caseys Furniture may remove entries from the Competition at any time if it believes that it has been made in breach of the Terms.

10. General

Discretion: Where these Terms refer to the exercise of any discretion by Caseys Furniture or its appointed judges such discretion shall be absolute, and no correspondence shall be entered into regarding any associated decisions. Caseys Furniture, in particular, reserves the right to refuse or disqualify any entry or withdraw the award of the prize if it believes it to have been a result of a breach of these Terms.

Publicity: Winners agree to the use of their name, photograph and disclosure of county and town of residence and will co-operate with any other reasonable requests by Caseys Furniture relating to any post-winning publicity (including being shown on the Caseys Furniture Facebook page and Twitter account). Winner’s consent to their names and county of residence being announced on the Caseys Furniture Facebook and Twitter page for the general public to see. Caseys Furniture is not responsible for printing or typographical errors in any promotional materials relating to the Competitions.

Privacy: Please see Paragraph 27 above for details of which of the winner’s details will be made available. Notwithstanding Paragraph 27, any personal data which Caseys Furniture collects from entrants or that entrants provide to Caseys Furniture, will be processed by Caseys Furniture in accordance with the Privacy Policy for the Competitions set out at the end of these terms. Please read this policy carefully to understand Caseys Furniture’s views and practices regarding entrant’s personal data and how Caseys Furniture will treat it.

Events beyond our control: Events may occur that render the Competition itself or the awarding of the prize impossible due to reasons beyond the control of Caseys Furniture. Caseys Furniture may, at our discretion, make such variations or amendments to the Competition as we feel are necessary as a result of such events.

Cancellation of the Competitions: While Caseys Furniture will use every effort to ensure the Competitions are open until the intended closing date Caseys Furniture reserves the right to cancel, terminate, modify or suspend the Competitions in whole or in part at any time. If you have already entered the Competitions by that point we will notify you of the change via the email address which you supply to us when you enter the Competitions. Caseys Furniture will endeavour to give 7 days' notice of such a cancellation, termination, modification or suspension. If this is not possible we shall give you as much notice as we reasonably can.

Entire Agreement: These Terms (together with the documents referred to in them) constitute the entire agreement between you and Caseys Furniture in relation to your entry to the Competition, and supersede and extinguish all previous agreements in respect of the Competition.

Other promotions: Any other specific promotions shown on Caseys Furniture’s Facebook and Caseys Furniture’s Twitter pages may be governed by their own separate terms and conditions if specifically stated by Caseys Furniture otherwise all competitions are governed in accordance with the Terms.

Applicable Law: These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of the Republic of Ireland and the Irish Courts will have exclusive jurisdiction in relation to any disputes.

11. Caseys Furniture Privacy Policy for the Competitions (Privacy Policy)

Caseys Furniture is committed to protecting and respecting your privacy.

This policy sets out the basis on which Caseys Furniture will process any personal data which it collects from you, or that you provide to Caseys Furniture, in respect of the Competitions. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By entering the Competitions, you are accepting and consenting to the practices described in this policy.

Please note that by entering the Competition you are providing information to Caseys Furniture. Information provided while using Facebook or Twitter’s site may also be separately gathered by Facebook and Twitter and used in accordance with their own privacy policy and terms of use.

Caseys Furniture will use this information in the following way, and you consent to the following:

a) Your name and location: This may be used on Caseys Furniture’s Facebook wall and Twitter feed to publicly announce and promote winners of the Competitions as well as through other Caseys Furniture promotional activity.

Any changes Caseys Furniture may make to this privacy policy in the future will be posted on this page.


Terms & Conditions



In these (“Conditions”) John Casey Limited is referred to as “the Company” and the person, firm or company dealing with the Company as buyer or otherwise named in any quotation or order shall be “the Customer”. “Contract” shall mean any contract whether oral or in writing made between the Company and the Customer. “Goods” shall mean the goods (including any instalment of the goods or any parts of them) which the Company is to supply to the Customer in accordance with the terms of a Contract.

In the absence of any special arrangement (which shall not bind the Company unless made in writing and signed on behalf of the Company by a person duly authorized for that purpose) these Conditions shall apply to all quotations and confirmation of orders given by the Company and all Contracts and shall override any other terms or conditions proposed or stipulated by the Customer.

The Company’s employees or agents are not authorized to make any representations concerning the Goods unless confirmed by the Company or its duly authorized representative in writing. In entering into a Contract the Customer acknowledges that it does not rely on and waives any claim for breach of any such representations which are not so confirmed. The customer is advised to read our Caseys Information Pack for further important information on their furniture and on our key sales information. A deposit of 25% is required prior to an order being processed. Payment of the balance due will be required PRIOR to delivery.

The Company reserves the right to make any changes in the specification of the Goods which may be required to conform with any applicable safety or other statutory requirements PROVIDED THAT such changes shall not materially affect the quality or performance of the Goods.

Where any of the Goods are sold by the Company to the Customer at sale or promotional prices they shall not be subject to further price discounts.

All prices quoted by the Company are inclusive of Value Added Tax, and the cost of delivery of the Goods within our listed delivery area.

Payment for the Goods shall be made in full prior to delivery. If the price of the Goods or any part thereof remains unpaid after the date when the same shall become due the amount unpaid shall bear interest at the rate of 1.5% for each month or part of a month during which the same shall remain unpaid. Such interest shall be payable by the customer forthwith upon receipt of the Company’s invoice therefore. If the price of the Goods or any part thereof shall remain unpaid the Company reserves the right to suspend deliveries until all monies due from the Customer to the Company are paid and to appropriate any payment made by the customer to such of the Goods (or the goods supplied under any other contract between the Customer and the Company) as the Company may think fit (notwithstanding any purported appropriation by the Customer). The time of payment of the price of the Goods shall be of the essence of the Contract.

Delivery will be arranged within our normal delivery areas on designated days. Requests for specially timed deliveries may be possible but will be subject to an extra charge. Any delivery of Goods pursuant to a Contract shall be deemed to constitute a separate Contract to which the terms and conditions hereof shall be mutatis mutandis applied PROVIDED THAT this condition shall be subject to and shall in no way detract from the rights of the Company to suspend or terminate the whole Contract of which the delivery forms a part in circumstances mentioned in Condition 13 and failure by the Company to deliver any one or more instalments comprised in an order in accordance with these Conditions or any claim by the Customer in respect of any one or more such instalments shall not entitle the Customer to treat the Contract as a whole as repudiated. Delivery of the Goods will only be made by the Company between Monday and Friday (other than Bank Holidays) and any time or date for the dispatch or delivery of the Goods or for the commencement or completion of work whether specified in the Contract or otherwise given by the Company shall be taken as an estimate made by the Company in good faith which the Company shall use its best endeavours to fulfil but which shall not be binding on the Company either as a term of the Contract or otherwise.

In no circumstances shall the Company be liable for any loss or damage sustained by the Customer in consequence of any failure by the Company to adhere to such times or dates or in consequence of any other delay in each dispatch delivery commencement or completion however caused. If the Customer shall for any reason fail to take delivery of Goods within 14 days of receipt by the customer of notice from the Company that the same are ready for delivery then notwithstanding the standard terms of payment the whole of the price of the Goods shall become immediately due and payable by the customer. Delivery of the Goods shall be deemed to take place: Where the Company undertakes the delivery of the Goods when the Goods are unloaded from the Company’s vehicle and (where reasonably practicable) placed in the property specified by the Customer or unloaded from a carrier at the station or location specified by the Customer. Where the Customer undertakes the delivery of Goods when the Goods are loaded into the Customer’s vehicle or his designated carrier at the premises of the Company or other pre-arranged location.

Any Goods sent abroad by the company at the customer’s request shall be at the sole risk of the Customer. In the case of Goods delivered within the Republic of Ireland the risk of such Goods shall pass to the Customer from the time they are with the carrier in accordance with the preceding condition.

Ownership Notwithstanding that the Customer or its agents obtain possession of the Goods all or any such Goods will remain the property of the Company until the company has received in cash or cleared funds payment in full for such Goods and any other goods supplied to the customer by the Company under the Contract to which the Goods relate and the Company shall be entitled to all rights of access to the Customer’ premises to enforce its rights hereunder. If the customer does not pay for the Goods on the due date or dates for payment the Company may (without prejudice to any of its other rights) sell or otherwise deal with or dispose of the said Goods in such manner as it may deem fit.

Where the Company has agreed to deliver the Goods it shall not be liable for any loss of or damage to Goods in transit unless written notice of such loss or damage is given by the Customer to the Company within three working days of the date of delivery. The Customer is advised to open and examine all Goods upon receipt. Any liability which the Company may incur for non-delivery loss of or damage to Goods shall in any event be limited to the invoice value of the Goods not delivered lost or damaged and in no circumstances whatsoever shall the Company be liable for any indirect or consequential loss howsoever caused.

The Company shall be relieved of all or any of its obligations under the Contract to the extent that performance of such obligations is prevented frustrated impeded or delayed in consequence of any statute regulation or order of any government or other authority or any strike lock-out or trade dispute (whether involving the Company’s employees or those of other parties) or any other cause whether or not of a like or similar nature beyond the Company’s control.

Subject to the provisions of Condition 8(1) the company will at its option repair replace or refund the Customer with the full purchase price of Goods sold and delivered which upon delivery are defective by reason of faulty materials or otherwise PROVIDED THAT written notice of any such defect shall be given by the Customer to the Company within one month of delivery of the Goods.

The Company shall not be liable in respect of any defect in the Goods where such defect arises from or is otherwise attributable to any drawing design or specification supplied by the Customer.

Subject to Condition 11(b) below where the Goods are sold to a person dealing as a consumer the Company’s liability (if any) whether in contract, tort or otherwise in respect of any defect in the Goods or for any breach of the Contract or of any duty owed to the Customer in connection therewith shall be limited in aggregate to the price of the Goods. Where the Goods are sold to a person dealing as a Consumer nothing in these Conditions shall effect the statutory rights of the Customer. In this condition the word “Goods” shall include goods supplied pursuant to the provisions of Condition 10.

The Company shall have a general lien over all Goods and property of the Customer in the possession of the Company in respect of all unpaid debts due from the Customer to the Company.

If the Customer shall: - make default in or commit any material breach of the terms and conditions of any Contract with the Company; or commit any act of bankruptcy or an order shall be made or an effective resolution shall be passed for the winding up of the Customer (other than for the purposes of amalgamation or reconstruction) or a meeting shall be convened for the purpose of considering a resolution that the Customer shall be so wound up; or convene a meeting for the purposes of making or proposes or enters into any arrangement or composition for the benefit of its creditors; THEN AND IN THAT EVENT the Company shall have the right without notice to the Customer and without prejudice to any other claim or right which the Company may make or exercise to determine all or any of its Contracts then outstanding with the Customer.

No waiver by the Company of any breach of Contract by the Customer shall be considered as a waiver of any subsequent breach of the same or any other provision of that Contract.

These Conditions and all Contracts between the Company and the Customer shall be governed by and construed in accordance with Irish Law and the Company and the Customer submit to the jurisdiction of the courts of Republic of Ireland. If any provision of these Conditions is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of these Conditions and the remainder of the provision and of these conditions shall remain unaffected thereby. 

(i) All communications here under shall be sent to the Company at 65 Oliver Plunkett Street, Cork quoting the Order Number and to the Customer at the address to which the Contract is sent or to such other addresses as the Customer may stipulate in writing to the Company.

(ii) Communications sent by cable facsimile transmission or telex or delivered in person shall be deemed to have arrived when sent or as the case may be delivered. Communications sent by first class inland post or by Airmail post from overseas shall be deemed to have arrived 48 hours and seven days after posting respectively.

Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled.

All measurements are approximate and there may be slight variations between manufacturers.

Company name on VAT Registration:
JOHN CASEY LTD
VAT number:IE 4769240 U
Jurisdiction of VAT number:Ireland
Issuing Authority of VAT number:Irish Revenue Commissioners / Na Coimisinéirí Ioncaim
VAT status:Valid VAT Number
Address on VAT Registration:SITECAST INDUSTRIAL ESTATE, POULADUFF ROAD, COUNTY CORK
Last checked by us:2022-08-11

JOHN CASEY's VAT Number is IE4769240U