You can make a manual payment through your customer portal or using the quick pay link that you will receive by SMS on the due date when the payment has been declined.
If no manual payment is made on the due date and the payment on the due date was declined by your Bank due to insufficient funds, we will process a retry for the payment amount on the following day automatically around 7am.
If the payment is still outstanding after the first retry then a one off €9 late fee is applied and will be due to be paid in addition to the monthly payment amount. If no manual payment is made during a day, we will continue to retry for the payment plus one off fee daily for a period of 27 days.
If the card for payments on file has expired, damaged and replaced, or been reported lost stolen, you will need to update the card details and make a manual payment. Please go to My Portal Questions here for more information. In these circumstances no late fee is applicable.
If you are experiencing temporary or longer-term financial difficulties, please email us at [email protected] providing all relevant details of your circumstances so we can work with you to manage the situation.